What Is Your Exchange Policy?

[Jeannie Louie]

Hello,

First off, just want to say I LOVE Vapor Den in Berkeley and Max's assistance. Max was extremely helpful and knowledgeable with the products!  

I purchased a battery -  "650 V2 Kit" (I believe that's the name of it, since I have 2 receipts with different purchases) on Sunday October 6th.  

It was working great and no issues at all, until yesterday. The light still goes on but it's not working. Reason I know is because have 2 other batteries... so I put the tank on the other battery and it works just fine. 

Could you please tell me what your exchange policy is? I would just like to exchange for the exact same battery. It's one of my favorites! 

Thank you! 

Sincerely,

Jeannie~

[Unkle Fun]

Hi Jeannie, sorry about your battery, of course we will exchange it. We haven't had many returns on the EVOD battery which is a plus, but once in a while you get a dud. Our policy is as follows, if the battery stops working  due to failure and not damage within a 30 day period we can accept an exchange on the battery. The eGo C upgrade battery also comes with a manufacturers warranty. Just bring it in with your receipt for the exchange and again sorry for the inconvenience.

Sincerely,

Jacque Lacey